Deploy
Channels
A channel is where a conversation happens. The same agent can serve several channels at once, and every conversation is tagged with the one it took place on — so you can route, review, and report by channel.
Supported channels
| Channel | Where it's used |
|---|---|
web | The embeddable widget and the in-dashboard test chat. |
voice | Phone and in-app voice calls (inbound numbers and outbound calls). |
sms | SMS text messaging. |
whatsapp | WhatsApp messaging. |
api | Your backend, via the Chat API. |
agent | Scheduled agent runs. |
post_call | Follow-up work generated after a call. |
Filtering by channel
Every conversation records its channel, so you can filter the Conversations list by it — for example, pull only voice calls or only api sessions — to build channel-specific reporting and review flows.