Use cases · Instagram

Every message to your business, answered.

Four ready-made use cases for messages on Instagram. They answer the people who message your business account day and night from your own information, sell from your Shopify store, help people book and qualify the leads your ads bring in.

Choose one See how setup works
●Free to start ●Connect with Facebook, no token to copy ●Says it's your AI assistant
What people send
Examples · and the agent that answers
Sales & Support Assistant
Are you open on Saturday?
Shopify Sales Chat
Do you have the blue hoodie in medium?
Appointments Assistant
What times do you have tomorrow afternoon?
Ad Leads Qualifier
Hi, I saw your ad. How much is it?

Four ready-made use cases

Pick the job. It's set up for you.

Each one is ready for one job. Choose it, answer a few questions about your business, connect your account and it gets to work.

Sales & Support Assistant

Answers your customers on Instagram from your own business information, day and night.

Are you open on Saturday?
SupportNeeds your account
Start free

Shopify Sales Chat

Answers your Shopify shoppers on Instagram about products and orders, and helps them buy.

Is this one still available?
E-commerceNeeds your account and Shopify
Start free

Appointments & Reminders

Lets customers book on Instagram through your Calendly. It shows your open times and sends a link so they book themselves.

Can I book a haircut for Saturday?
SupportNeeds your account and Calendly
Start free

Ad Leads Qualifier

Answers the people your ads send to Instagram, asks your qualifying questions, and keeps every lead in a list your team works from.

Hi, I saw your ad. How much is it?
SalesComes with a Leads list
Start free

Built in to every one

Your business's own assistant, for your own customers.

None of them is a general chatbot. Each one helps only with your business, from what you tell it.

Says it's your AI assistant

In its first reply, every time.

Answers from your information

Only from what you add during setup. When it doesn't know, it says so and gives your contact details.

Sees photos

Customers can send a photo of what they mean.

Remembers people

It recognises a returning customer when they write to your account again.

Hands off to your team

For orders, payments, refunds and complaints, customers get your team's contact details. Connect your email and your team gets a summary too.

Replies, doesn't chase

They answer the people who message your account. A business can't start a conversation on Instagram.

How setup works

A few short steps, then try it yourself.

Set it up in a chat with the Hania assistant, or on your own with the setup screens.

Pick a use case

Sign up free from its card and you'll land right in its setup.

Tell it about your business

A few questions: your business's name, what you do and how people reach a person.

Connect with Facebook

In a pop-up window, sign in with Facebook and choose the Page your account is linked to. Then turn on Allow access to messages in the app.

Message your account

From a different account, ask what your customers would and see the answers for yourself.

Read the ready-made agents guide →

Good to know

Before you connect your account.

With Connect with Facebook. In a pop-up window you sign in with Facebook and choose the one Facebook Page your Instagram account is linked to. There's no token to copy.
An Instagram professional account linked to your Facebook Page, and a Facebook account that can manage your business on Meta. Some use cases also need Shopify or Calendly.
Yes, one. In the Instagram app, go to Settings, Messages and story replies, Message controls, Connected tools, and turn on Allow access to messages. Without it the agent never receives messages. The setup reminds you.
Message your account from a different Instagram account, as a customer would. An account can't message itself.
No, Instagram doesn't share it. When your team needs to reach someone, the agent asks for a number. If they'd rather not give one, that's fine.
No. A business can't start a conversation on Instagram, so they answer the people who message your account. The day-before reminders from Appointments & Reminders go out on WhatsApp, so they need a WhatsApp number as well.
Yes. In its first reply it says it's your business's AI assistant, and it only helps with your business.
Not yet. The agents see photos, but for voice notes, videos and documents they ask the person to type instead.

Your messages, answered for you.

Pick the job you need most and set it up free.

Choose a use case See pricing

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