Use cases · Messenger

Every message to your Page, answered.

Four ready-made use cases for Messenger. They answer the people who message your Facebook Page day and night from your own information, sell from your Shopify store, help people book and qualify the leads your ads bring in.

Choose one See how setup works
●Free to start ●Connect with Facebook, no token to copy ●Says it's your AI assistant
What people send
Examples · and the agent that answers
Sales & Support Assistant
Are you open on Saturday?
Shopify Sales Chat
Do you have the blue hoodie in medium?
Appointments Assistant
What times do you have tomorrow afternoon?
Ad Leads Qualifier
Hi, I saw your ad. How much is it?

Four ready-made use cases

Pick the job. It's set up for you.

Each one is ready for one job. Choose it, answer a few questions about your business, connect your Page and it gets to work.

Sales & Support Assistant

Answers your customers on Messenger from your own business information, day and night.

Are you open on Saturday?
SupportNeeds your Page
Start free

Shopify Sales Chat

Answers your Shopify shoppers on Messenger about products and orders, and helps them buy.

Is this one still available?
E-commerceNeeds your Page and Shopify
Start free

Appointments & Reminders

Lets customers book on Messenger through your Calendly. It shows your open times and sends a link so they book themselves.

Can I book a haircut for Saturday?
SupportNeeds your Page and Calendly
Start free

Ad Leads Qualifier

Answers the people your ads send to Messenger, asks your qualifying questions, and keeps every lead in a list your team works from.

Hi, I saw your ad. How much is it?
SalesComes with a Leads list
Start free

Built in to every one

Your business's own assistant, for your own customers.

None of them is a general chatbot. Each one helps only with your business, from what you tell it.

Says it's your AI assistant

In its first reply, every time.

Answers from your information

Only from what you add during setup. When it doesn't know, it says so and gives your contact details.

Sees photos

Customers can send a photo of what they mean.

Remembers people

It recognises a returning customer when they write to your Page again.

Hands off to your team

For orders, payments, refunds and complaints, customers get your team's contact details. Connect your email and your team gets a summary too.

Replies, doesn't chase

They answer the people who message your Page. A business can't start a conversation on Messenger.

How setup works

A few short steps, then try it yourself.

Set it up in a chat with the Hania assistant, or on your own with the setup screens.

Pick a use case

Sign up free from its card and you'll land right in its setup.

Tell it about your business

A few questions: your business's name, what you do and how people reach a person.

Connect with Facebook

In a pop-up window, sign in with Facebook and choose your one Facebook Page. No token to copy.

Message your Page

From your personal Facebook account, ask what your customers would and see the answers for yourself.

Read the ready-made agents guide →

Good to know

Before you connect your Page.

With Connect with Facebook. In a pop-up window you sign in with Facebook and choose your one Facebook Page. There's no token to copy. If you choose more than one Page, setup asks you to connect again with just the one.
A Facebook account that can manage your business on Meta, and your Facebook Page. Some use cases also need Shopify or Calendly.
In Meta Business Suite, under Settings and Conversation routing, Hania's app has to be your Page's default app, and Meta's own Business AI must not be taking control of conversations. Otherwise the agent won't see the messages.
No, Messenger doesn't share it. When your team needs to reach someone, the agent asks for a number. If they'd rather not give one, that's fine.
No. Messenger doesn't let a business start a conversation, so they answer the people who message your Page. The day-before reminders from Appointments & Reminders go out on WhatsApp, so they need a WhatsApp number as well.
Yes. In its first reply it says it's your business's AI assistant, and it only helps with your business.
Not yet. The agents see photos, but for voice notes, videos and documents they ask the person to type instead.

Your Page, answering for you.

Pick the job you need most and set it up free.

Choose a use case See pricing

Messenger and Facebook are trademarks of Meta Platforms, Inc. Hania is not endorsed or sponsored by Meta.