A sales and support assistant for your Shopify store.
It chats with the people shopping on your store. It answers their questions about your products and their orders, helps them choose, suggests a fitting extra item and sends them a link to buy. They pay on your own Shopify checkout.
What it does for shoppers
The help a good shop assistant gives.
It works from your real store, so what it says about a product is what's in Shopify right now.
Products and stock
It answers questions about your products, prices and what's available. It only shows products that are active in your store, and it checks Shopify's own "available for sale" flag.
Help choosing
Not sure which one? It asks a question or two and suggests what fits from what you sell.
One well-placed extra
When it helps, it suggests a fitting extra item. You choose how keen it is: gently, balanced or actively.
A link to buy
It sends the product's page, or one checkout link for several items. The shopper pays on your own Shopify checkout.
Order status and tracking
"Where's my order?" gets a real answer: the status, the items and the tracking, once it has checked the order is theirs.
Your policies, your words
Add your shipping, returns and sizing information, and it answers from that. Without it, it says so and gives your support contact.
You stay in charge
It helps your shoppers. It doesn't run your store.
It can't change your store
We recommend connecting it with five permissions that only let it read products and orders and make checkout links. Shopify itself then refuses any other change, whatever a shopper writes.
No discounts or promises
It never makes or promises discounts, prices, delivery dates or refunds.
Orders only for their owner
It shares an order only when the order number and the email on it match what the shopper gives. Without an order number, they can confirm their email with a 6-digit code.
Private details stay private
It never shares a delivery address, a phone number or payment details, and it never takes or records a payment.
Honest about being an AI
It tells shoppers it's an AI assistant in its first reply.
Refunds and complaints come to you
Refunds, returns, exchanges, cancellations, order changes and complaints go to your support contact. Connect your email and it also sends your team a short summary.
How it works
Six steps, with the assistant beside you.
The Hania assistant guides you through each one. Connecting your store takes a few minutes in Shopify's Dev Dashboard, and the assistant tells you what to do on each screen.
Sign up free
Create your account and you'll land right in the setup for this agent.
Answer five questions
Your store's name, how shoppers can reach a person, where to email handoffs (optional), how keen it should be on extra items, and anything else it should know.
Connect your store
Create a small app for your store in Shopify's Dev Dashboard, give it five permissions, and paste in its two keys. Then the assistant checks it can see your store and your products.
Add your policies
Paste in your shipping, returns and sizing information, or give the addresses of those pages.
Try it yourself
Chat with it in Hania and ask what your shoppers would, before anyone else sees it.
Add it to your site
Paste one snippet into your Shopify theme, and the chat appears on your store.
On your website
One snippet in your theme.
The chat goes on every page of your store with a single snippet. The assistant gives you the snippet and the exact steps in your Shopify admin.
- No plugin to install. The snippet goes into your theme's main layout file, just above the closing body tag.
- After a theme update. Shopify notes that a theme update can remove code changes. If the chat disappears, paste the snippet again.
Wherever shoppers message you
Your website, and the apps your shoppers already use.
It's the same agent with the same answers wherever a shopper messages you. Start with the chat on your website, then connect the others from Channels in Hania whenever you're ready.
Website chat
A chat on your store's pages, from one snippet in your theme.
Connect your WhatsApp Business number through Facebook, or with your own Meta app.
Messenger
Answers the messages people send your Facebook Page.
Answers your Instagram DMs. It needs a professional account linked to your Facebook Page.
Telegram
Make a bot with Telegram's @BotFather and paste its token.
What it needs
Only Shopify is required.
Shopify lets it look up your products, prices, stock and orders, and make checkout links. Email is optional: connect it and the agent can email your team when a shopper needs a person.
Questions