Create a bot

A bot is your agent — its prompt, model, knowledge, tools, and channel settings. You build one in the dashboard with New bot, three different ways depending on how much you want Hania to do for you.

Three ways to start

• Guided wizard — name the bot, choose a type, and fill in the prompt and settings step by step. Best when you know what you want.
• AI-assist — describe what the bot should do (and optionally point it at your website or notes), and Hania drafts the system prompt and suggests tools. Review the draft, then save. The draft is generated, never auto-published.
• Blueprint — start from a pre-built template and customize it.

Bot types & channels

Pick the shape that fits your use case:

• Chat agent — text conversations for your website, app, Slack, SMS, or WhatsApp.
• Voice agent — real-time phone and in-app voice. See Voice.
• Scheduled agent — a goal-driven agent that runs on a schedule (or on demand) to do work and report back.

What you configure

Whichever way you start, a bot brings together:

• System prompt — the instructions, persona, and guardrails (compose it directly or with the prompt builder).
• Model — the language model that powers it (see LLM for what's available).
• Knowledge — sources it can search to answer from. See Knowledge.
• Tools — actions it can take. See Tools.
• Voice settings — for voice agents: the speaking voice, greeting, and in-call controls (end call, transfer, outbound limits).

Test & deploy

Open your bot and use the built-in test chat to talk to it as a user would — watch replies stream in, see tool calls execute, and inspect the trace. When it behaves the way you want, deploy it: embed the chat widget on your site, map a voice number, or drive it from your backend with the Chat API.