Use case · Bookings on WhatsApp

Bookings in the chat. Reminders the day before.

An AI assistant on your WhatsApp number that answers questions about your services, prices and hours, checks your open times in Calendly and sends a link so customers book themselves. Add the reminders agent and each customer gets a WhatsApp reminder the day before.

●Free to start ●Real open times from Calendly ●Customers book themselves ●Reminders the day before
Lumen Studio
Example conversation · WhatsApp
Can I book a haircut for Saturday?
Hi, I'm Lumen Studio's AI assistant. Saturday still has 10:00am, 11:30am and 2:00pm open for a haircut. Which suits you?
11:30 please
Here's the link to book it. Pick 11:30am on Saturday and you're all set.
Booked, thanks!
The day before
Hi Sam, this is a reminder of your appointment with Lumen Studio on Saturday 7 November at 11:30 am. To change it, please use the link in your booking confirmation email.

Two agents, one job

One helps people book. The other reminds them the day before.

The Appointments Assistant works in the chat with your customers. Daily Appointment Reminders is optional and works by itself once a day.

Real open times

It checks your open times in Calendly, so the times it offers are the ones your calendar has free.

A link to book

It sends a Calendly link and the customer books themselves. It never books, cancels or changes an appointment for anyone.

Answers from your information

Your services, prices and hours, from what you add during setup. For anything it can't do, it gives the customer your team's contact details.

A reminder the day before

Once a day, the reminders agent finds tomorrow's appointments in Calendly and sends each person a WhatsApp reminder with your approved template.

Only people who asked

It only messages people who gave their WhatsApp number on your booking form, and never sends the same reminder twice.

A report every time

It tells you what it sent and what it skipped. Ask it "Who was skipped and why?" whenever you like.

How it works

A few short steps, with the assistant beside you.

Set it up in a chat with the Hania assistant, or on your own with the setup screens.

Sign up free

Create your account and you'll land right in the setup for this agent.

Tell it about your business

Your business's name, what you offer, how customers can reach a person, where to email handoffs (optional), and anything else it should know.

Connect Calendly

Paste a personal access token from your Calendly account, so it can see your open times and make booking links. Where to find it.

Connect your number

Click Connect with Facebook. In the pop-up window you sign in, pick your business and number, and verify it with the code Meta sends. There's no token to copy.

Add reminders (optional)

Add a question that asks for the customer's WhatsApp number to each of your Calendly event types. Then set up the reminders agent with your time zone, that question, your approved reminder template and the time to send each day.

Message it from your phone

Send your own number a message, ask for an appointment, and see the replies for yourself.

Read the guide for every step →

What it needs

Your WhatsApp number and Calendly.

Calendly gives it your open times and booking links. The booking agent can also answer on Messenger and Instagram, as well as or instead of WhatsApp, but reminders always go out on WhatsApp, so they need your number. Email is optional: connect it and the agent can email your team when a customer needs a person. For reminders you also need a reminder template that Meta has approved.

WhatsApp number Calendly · required Facebook Page · optional Instagram account · optional Email · optional Approved reminder template · for reminders

See it on Messenger or on Instagram.

Questions

Things business owners ask.

No. It checks your open times in Calendly and sends a link, and the customer books themselves. It never books, cancels or changes an appointment for anyone.
It points them to the change and cancel links in their Calendly confirmation email, or gives them your team's contact details. It never changes a booking itself.
Only people who gave their WhatsApp number on your Calendly booking form. The reminders agent never messages anyone else and never sends the same reminder twice.
A reminder message template that Meta has approved, a question on each of your Calendly event types that asks for the person's WhatsApp number, and a time to send the reminders each day. Meta reviews every template before it can be sent.
Meta bills template messages, such as reminders, to your own WhatsApp account, by category and country. Replies to customers are free for up to 1,000 a month per number. Hania's own usage is billed as shown on our pricing page.
Yes. In its first reply it says it's your business's AI assistant, and it only helps with your business.

Let customers book in the chat.

Sign up free, connect Calendly and your number, and book a test appointment from your own phone.