Use cases · WhatsApp

Put an AI assistant on your business number.

Six ready-made use cases for WhatsApp. They answer your customers day and night from your own information, sell from your Shopify store, pick up calls, help people book, qualify the leads your ads bring in and look after your message templates.

Choose one See how setup works
●Free to start ●Connect with Facebook, no token to copy ●Says it's your AI assistant
What people send
Examples · and the agent that answers
Sales & Support Assistant
Are you open on Saturday?
Shopify Sales Chat
Do you have the blue hoodie in medium?
Call Receptionist
Can someone call me back about an order?
Appointments Assistant
What times do you have tomorrow afternoon?
Ad Leads Qualifier
Hi, I saw your ad. How much is it?
Template Manager · asked by you
Which of my templates were rejected?

Six ready-made use cases

Pick the job. It's set up for you.

Each one is ready for one job. Choose it, answer a few questions about your business, connect your number and it gets to work.

Sales & Support Assistant

Answers your customers on WhatsApp, Messenger or Instagram from your own business information, day and night.

Are you open on Saturday?
SupportNeeds your number
See how it works

Shopify Sales Chat

Answers your Shopify shoppers on WhatsApp, Messenger or Instagram about products and orders, and helps them buy.

Is this one still available?
E-commerceNeeds your number and Shopify
See how it works

Call Receptionist

Answers WhatsApp calls to your business number as your AI assistant, and takes messages for your team.

Are you open right now?
SupportCalls and messages
See how it works

Appointments & Reminders

Lets customers book on WhatsApp, Messenger or Instagram through your Calendly, with WhatsApp reminders the day before.

Can I book a haircut for Saturday?
SupportNeeds your number and Calendly
See how it works

Ad Leads Qualifier

Answers the people your ads send to WhatsApp, Messenger or Instagram, asks your qualifying questions, and keeps every lead in a list your team works from.

Hi, I saw your ad. How much is it?
SalesComes with a Leads list
See how it works

Template Manager

Manages your WhatsApp message templates and sends them to customers who agreed to hear from you.

Which of my templates were rejected?
MarketingWorks for you, not customers
See how it works

The Sales & Support Assistant, Shopify Sales Chat, Appointments & Reminders and Ad Leads Qualifier also answer on Messenger and Instagram. See them on Messenger or on Instagram.

Built in to every customer-facing agent

Your business's own assistant, for your own customers.

None of them is a general chatbot. Each one helps only with your business, from what you tell it.

Says it's your AI assistant

In its first reply, every time.

Answers from your information

Only from what you add during setup. When it doesn't know, it says so and gives your contact details.

Sees photos

Customers can send a photo of what they mean.

Remembers people

It recognises returning customers by their number.

Hands off to your team

For orders, payments, refunds and complaints, customers get your team's contact details. Connect your email and your team gets a summary too.

Replies, doesn't chase

They answer the people who message you. Only Daily Appointment Reminders and the Template Manager send first, with approved templates, to people who agreed.

How setup works

A few short steps, then try it from your phone.

Set it up in a chat with the Hania assistant, or on your own with the setup screens.

Pick a use case

Sign up free from its page and you'll land right in its setup.

Tell it about your business

A few questions: your business's name, what you do and how people reach a person.

Connect with Facebook

In a pop-up window, sign in, pick your business and number, and verify it with the code Meta sends. No token to copy.

Message your own number

From your phone, ask what your customers would and see the answers for yourself.

Read the ready-made agents guide →

Good to know

Before you connect your number.

With Connect with Facebook. In a pop-up window you sign in, pick your business and number, and verify it with the code Meta sends. There's no token to copy.
Not yet. A number that's in the WhatsApp Business app on a phone can't be connected at the moment.
Only if Meta sends the messages to Hania. A number shared with another platform receives messages here only when Conversation routing in Meta Business Suite sends them to Hania. The setup warns you if this applies.
Meta has to approve a new number's display name before it can send.
Meta bills WhatsApp messages to your own WhatsApp account. Replies to customers are free for up to 1,000 a month per number. A chat started from a Click-to-WhatsApp ad in the WhatsApp phone app opens a free window of up to 7 days, in which Meta charges nothing for replies. Template messages, such as reminders and marketing, are billed by Meta by category and country. Hania's own usage is billed as shown on our pricing page.
The customer-facing agents only reply. Only Daily Appointment Reminders and the Template Manager start conversations, and only with approved templates sent to people who agreed to hear from you.
Not yet. The agents see photos, but for voice notes, videos and documents they ask the person to type instead.

Your number, answering for you.

Pick the job you need most and set it up free.

Choose a use case See pricing

WhatsApp is a trademark of WhatsApp LLC. Hania is not endorsed or sponsored by WhatsApp.