Your customers get an answer day and night.
An AI assistant on your WhatsApp number. It tells customers what you offer, your prices, your opening hours and your policies, using only the information you give it. It sees the photos they send, remembers people who come back, and points orders, bookings, payments, refunds and complaints to your team.
What it does for your customers
Quick, friendly answers, in the app they already use.
It answers from what you tell it about your business, never from guesswork. Customers get an answer at 11pm on a Sunday as easily as at noon.
Answers from your information
What you offer, your prices, your hours and your policies, from the information you add during setup.
It sees their photos
A customer can send a photo of what they mean, and it answers about what's in it.
It remembers returning customers
It recognises people by their number when they message again.
Honest about being an AI
Its first reply says it's your AI assistant, and it only helps with your business.
No guessing
When the answer isn't in your information, it says so and gives the customer your contact details.
The rest goes to your team
For orders, bookings, payments, refunds and complaints, it gives the customer your team's contact details. Connect your email and it also sends your team a short summary.
How it works
A few short steps, with the assistant beside you.
Set it up in a chat with the Hania assistant, or on your own with the setup screens. Either way it takes about six short steps.
Sign up free
Create your account and you'll land right in the setup for this agent.
Tell it about your business
Your business's name, what you sell or do, how customers can reach a person, where to email handoffs (optional), and anything else it should know.
Connect your number
Click Connect with Facebook. In the pop-up window you sign in, pick your business and number, and verify it with the code Meta sends. There's no token to copy.
Add your information
Your services, prices, opening hours and policies. This is all it answers from, so the more you add, the more it can help.
Message it from your phone
Send your own number a message, ask what your customers would, and see the replies for yourself.
What it needs
Your WhatsApp number.
The same agent can also answer on Messenger and Instagram, as well as or instead of WhatsApp. Email is optional: connect it and the agent can email your team when a customer needs a person.
See it on Messenger or on Instagram.
Questions
Things business owners ask.
WhatsApp is a trademark of WhatsApp LLC. Hania is not endorsed or sponsored by WhatsApp.