Your Shopify store, selling in the chat.
An AI assistant that chats with your shoppers on your WhatsApp number. It answers questions about your products, prices and what's in stock, sees the photos they send, helps them choose and sends a link to buy. They pay on your own Shopify checkout.
What it does for shoppers
A shop assistant in their pocket.
It works from your real store, so what it says about a product is what's in Shopify right now.
Products and stock
It answers questions about your products, prices and what's in stock, straight from your store.
Send a photo, get an answer
Shoppers can send a photo of the product they mean, and it helps them find it.
One well-placed extra
It helps people choose, and when it helps, it suggests a fitting extra item. You choose how keen it is.
A link to buy
It sends a link to your own Shopify checkout, even for several items at once.
Order status and tracking
"Where's my order?" gets a real answer once the shopper gives the order number and the email on the order, or confirms their email with a code.
It remembers returning shoppers
It recognises people by their number when they message again.
You stay in charge
It helps your shoppers. It doesn't run your store.
It never changes your store
It reads your products and orders and makes checkout links, and that's all.
Honest about being an AI
Its first reply says it's your store's AI assistant, and it only helps with your store.
Refunds and complaints come to you
For refunds, returns and complaints, it gives the shopper your support contact. Connect your email and it also sends your team a short summary.
How it works
A few short steps, with the assistant beside you.
Set it up in a chat with the Hania assistant, or on your own with the setup screens.
Sign up free
Create your account and you'll land right in the setup for this agent.
Tell it about your store
Your store's name, how shoppers can reach a person, where to email handoffs (optional), how keen it should be on extra items, and anything else it should know.
Connect your store
The assistant walks you through connecting Shopify, then checks it can see your store and your products. How it works.
Connect your number
Click Connect with Facebook. In the pop-up window you sign in, pick your business and number, and verify it with the code Meta sends. There's no token to copy.
Message it from your phone
Send your own number a message, ask what your shoppers would, and see the replies for yourself.
What it needs
Your WhatsApp number and your Shopify store.
Shopify lets it look up your products, prices, stock and orders, and make checkout links. The same agent can also answer shoppers on Messenger and Instagram, as well as or instead of WhatsApp. Email is optional: connect it and the agent can email your team when a shopper needs a person.
See it on Messenger or on Instagram.
Want the same help in a chat on your website? See Shopify Sales & Support →
Questions
Things store owners ask.
WhatsApp is a trademark of WhatsApp LLC. Hania is not endorsed or sponsored by WhatsApp.